Please fill out all required fields and provide a valid email address and telephone number when registering for online booking with ''Nails In The City Cardiff''. To secure your online booking, your card will be charged 50% price of the treatment(s). Once you have made your appointment online, you will receive an email confirming the date and time of your booking. Please double-check if it is correct.
Should you need to cancel your booking outside of 48 hours’ notice, you will be refunded your 50% booking fee. At the time of your appointment, the 50% will be deducted from the total owing.
Appointments at ''Nails In The City Cardiff'' are in very high demand and it is important to us that we try to accommodate our clients as much as possible. To achieve this, we abide by a strict 48-hour cancellation policy for all appointments whether made via email, in person, online or by telephone. If you do need to cancel or reschedule your appointment, please give us 48 hours’ notice so we can offer you a more convenient time and help you avoid a cancellation fee. Failure to notify ''Nails In The City'' within 48 hours window will result in 100% charge of scheduled treatments.
Reservations made 48 hours or less prior to appointment time are non-cancellable. We are unable to issue any refunds on these bookings.
For your safety, we require you to have a patch test before we can provide you with any tinting, waxing, semi-permanent makeup, spray tanning and laser/ IPL services.
All the above treatments require a minimum of 48 hours before treatment can commence.
Following the appropriate waiting period, we will be happy to treat you safely.
If you have overly sensitive skin or any specific allergies that may be affected by our treatments or products, we also recommend a patch test. You will be asked to fill out a medical questionnaire before your treatment. This is for use by your therapist to ensure your treatment is 100% safe.
We cannot be held responsible if you do not disclose any medications or condition that may affect your treatment. Please inform your therapist or technician of any changes in your health on subsequent visits.
If you are unsure if you can have a particular treatment for any reason, please speak to a member of staff at least 48 hours before your appointment.
Your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations.
What type of information:
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why we collect such an information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
How do we store, use, share and disclose site visitors' personal information? Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with your visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our T&C, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to send us mail to:
Children safety policy
For safety reasons and insurance purposes, no child under the age of 18 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests.