Online Bookings

Please fill out all required fields and provide a valid email address and telephone number when registering for online booking with ''Nails In The City Cardiff''. To secure your online booking, your card will be charged 50% price of the treatment(s). Once you have made your appointment online, you will receive an email confirming the date and time of your booking. Please double-check if it is correct.

Should you need to cancel your booking outside of 48 hours’ notice, you will be refunded your 50% booking fee. At the time of your appointment, the 50% will be deducted from the total owing.



Cancellation Policy

Appointments at ''Nails In The City Cardiff'' are in very high demand and it is important to us that we try to accommodate our clients as much as possible. To achieve this, we abide by a strict 48-hour cancellation policy for all appointments whether made via email, in person, online or by telephone. If you do need to cancel or reschedule your appointment, please give us 48 hours’ notice so we can offer you a more convenient time and help you avoid a cancellation fee. Failure to notify ''Nails In The City'' within 48 hours window will result in 100% charge of scheduled treatments.

Reservations made 48 hours or less prior to appointment time are non-cancellable. We are unable to issue any refunds on these bookings.


Patch Tests

For your safety, we require you to have a patch test before we can provide you with any tinting, waxing, semi-permanent makeup, spray tanning and eyelash extensions services.

All the above treatments require a minimum of 48 hours before treatment can commence.

Following the appropriate waiting period, we will be happy to treat you safely.

If you have overly sensitive skin or any specific allergies that may be affected by our treatments or products, we also recommend a patch test. You will be asked to fill out a medical questionnaire before your treatment. This is for use by your therapist to ensure your treatment is 100% safe.

We cannot be held responsible if you do not disclose any medications or condition that may affect your treatment. Please inform your therapist or technician of any changes in your health on subsequent visits.

If you are unsure if you can have a particular treatment for any reason, please speak to a member of staff at least 48 hours before your appointment.



Your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations.



Children safety policy


For safety reasons and insurance purposes, no child under the age of 18 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests.



Please mind ''Nails In The City Cardiff'' reserve the right to amend these terms and conditions where ''Nails In The City Cardiff '' reasonably considers it necessary to do so. Reasonable notice of these changes will be given where applicable.